General terms of sale
We don’t ask any data referring to your card within the online shop or during the registration
Payments must be anticipated and you can choose among three payment methods: Bank Transfer, Credit Card, PayPal.
If you choose to pay with Credit Card or PayPal you will be directed to the Website www.monetaonline.it , powered by Setefi S.p.A. - Intesa Sanpaolo or to the PayPal Website. All information will stay within the safe banking system or PayPal system.
If you choose Bank Transfer, you will receive, after the order confirmation, the data for the bank transfer. We recommend you to carry out the bank transfer as soon as possible, because three working days after the confirmation, the order will be cancelled if there is no payment.
To place an order for the purchase of one or more products you must fill out the online order form, accepting the General Terms and Conditions of Sale, the Return and Refund Policy, the prices, shipping and delivery costs and further shipping contributions required.
All essential characteristics will be provided on each product page. The products offered for sale on www.lacasa.it may not exactly correspond to the real quality in terms of image and colours due to the Internet browser or monitor used and some pictures can be only indicative, for example when referring to groups of items or environmental items.
You agree to download the invoice for your purchase from the site www.lacasa.it after you have logged in.
Always check the packages at the moment of the delivery: any discrepancies in orders like clear tamper or damage of the packaging, should be immediately notified to the courier at time of delivery by indicating it in writing on the courier’s delivery documents, for example “Accepted with reserve because…” (indicating the reason: break, damage, etc). One copy of the courier’s delivery documents to the courier, while a copy remains to you. The communications must be send to us in writing within twenty-four hours from the receipt of goods, send us the photos of the package enclosing also a copy of the courier’s delivery documents with your written reserve.
Your personal data stay within the website and we will not cede your personal data to other parties.
We ask your tax code in order to automatically issue the invoice.
The right of withdrawal must be exercised within ten working days from the date of receipt of goods. Remember to send immediately an e-mail with the communication and then wait for our instructions.
Please find below the complete conditions you must accept to finalise the purchase.
GENERAL TERMS AND CONDITIONS OF SALE
The following General Terms and Conditions of Sale govern the offer and sale of products on the website “ www.lacasa.it “ between Fifty srl (who manages the site) and the Customer (who provides his personal details).
Products purchased on www.lacasa.it are sold directly by Fifty srl with registered office in Italy, Santa Croce 468/B, 30135 Mestre Venezia, and company registration number 03887230278 - rea: ve 346881 (Registro delle Imprese di Venezia).
Through the site www.lacasa.it , Fifty srl sells products on the internet doing its e-commerce business for the final Consumer, meaning any natural person who, in connection with this agreement, is acting for purposes which are outside his business.
You should purchase goods for your personal use only. Fifty srl can unilaterally decide not to fulfill orders in the case that the amount of goods requested exceeds the amount normally intended for the final consumer’s use.
These General Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products on www.lacasa.it between the users of www.lacasa.it and Fifty srl, excluding the application of these Conditions of Sale to orders that are not intended for consumers. If the Customer is a Consumer, he has the opportunity to withdraw from the contract. The right of withdrawal applies only to sales to final consumers, in fact excluding the applicability to VAT-registered companies.
These General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.lacasa.it through links, banners or other hypertext links. Fifty srl has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content.
Payments must be anticipated.
An order will be considered submitted when Fifty srl receives your order form electronically and the order information has been verified as correct. Only after the goods have been paid for in full by the purchaser and his personal data has been verified, the contract will be considered to be valid and legally binding.
The order form will be filed in the database of Fifty srl.
Using the site www.lacasa.it you agree to be solely responsible for maintaining the confidentiality of your account data (e-mail address and password) and to be responsible for all activities that occur under your account. Fifty srl cannot be held responsible for any abuse or misuse of your account by third parties. Fifty reserves the right to unilaterally terminate accounts, cancel orders at its discretion and refuse to offer the service.
Shipping and Delivery of the products: The purchaser expressly agrees that Fifty srl does not start the shipping process until payment has been received.
After the payment Fifty srl will automatically process the order without further information to the purchaser.
If the order is confirmed, but the products are not readily available, Fifty srl shall inform you of the unavailability of the products and reserves the right to deliver the goods within the statutory deadline (30 days from the date of order). After 30 days, in case the goods had not been delivered to the customer yet, Fifty srl will refund the amount paid in advance, without additional charges and expenses.
All technical characteristics and all possible information considered to be relevant to the consumer will be provided on each product page and made available at any time. Modifications can be made at any time without prior notice to customers.
The main characteristics of products are shown on www.lacasa.it on each product page. The products offered for sale on www.lacasa.it may not exactly correspond to the real quality in terms of image and colours due to the Internet browser or monitor used and some pictures can be only indicative, for example when referring to groups of items or environmental items.
The sales prices of the products are subject to change and will be as quoted on our site from time to time. Please check the final price of sale before sending the relevant order form.
The total amount to pay which is indicated in the order confirmation is the final price to pay including all taxes.
Methods of payment. Bank Transfer, Credit Card or PayPal.
Bank Transfer: payable to Fifty srl, INTESA SAN PAOLO BANK
IBAN: IT31 U030 6902 1181 0000 0013 619 BIC BCITITMM
Credit Card & PayPal: the transaction will be handled for you by PayPal Website.
Our suppliers are carefully selected to ensure the highest standard of care is achieved at all the times, for logistics and transportation solutions too. Special shipping charges can apply to some areas. The purchaser acknowledges and accepts that the goods purchased through the site www.lacasa.it are delivered ex-warehouse to the ground floor of his home or office and at his own risk. Any discrepancies in orders must be immediately notified to the courier at time of delivery by indicating it in writing on the courier’s delivery documents. Written notification must be received by fax to 0039-041-8872023 (Venice) or e-mail address email@example.com within twenty-four hours from receipt of goods enclosing a copy of the claim notification to the carrier; otherwise no claim will be entertained.
Transactions are subject to VAT in Italy for UE Country.
Right of Withdrawal: the right to withdraw from the contract with Fifty srl can be enforced only for certain items according to the law (see below: RIGHT OF WITHDRAWAL: art.5, par.3 of Legislative Decree 185/1999). If you are a private Consumer, you have the right to a cooling-off period of ten (10) working days after delivery during which you may cancel your contract by notice to us in writing, without any penalty and without specifying the reason. The purchaser acknowledges and accepts that Fifty srl does not replace or exchange items purchased. Only defective items will be replaced when available, at the express request of the Customers to be sent only by registered letter with return receipt. When that is not possible, we will give you a full refund.
You acknowledge and accept that we refund the amount paid by Bank Transfer for payments received via credit card or bank transfer or directly on the Paypal site for transactions carried out on it. Please provide us with your bank account number (IBAN code) to have the amount refunded.
You must send your withdrawal request by fax to 0039-041-8872023 and within ten (10) working days you will, at your expense, arrange packing and shipping the item to be returned to the address provided by Fifty srl. Returns are accepted provided that the goods are returned in their original condition. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we receive your request for withdrawal. The amount will be transferred, in accordance to the law, within 30 days after Fifty srl have received and processed your request. If the consignee is different from the purchaser, in the event of exercise of the right of withdrawal, the amount will be refunded by Fifty srl to the Purchaser.
All returned goods must be in perfect original condition, not marked in any way and should not show any evidence of being tampered with. Otherwise, Fifty srl reserves the right not to refund and return them carriage forward to the Customer.
To exercise the right of withdrawal, the products should not have been used, worn, washed or damaged and the identification tag, original and not tampered with, should still be attached to the products.
The products should be returned with their original packaging including booklets for use and maintenance, warranties and anything else pertaining to the product. All the items that could be physically damaged by opening the packaging, compromising their future use (for example, audio and video items, books, creams, perfumes, detergents, soaps), must be returned sealed. If the packaging contains several components (for example, electronic items that require additional components such as chargers or cables), they must be returned in full.
Fifty srl, in the event of exercise of the right of withdrawal (see rules governing the right of withdrawal), reserves the right not to accept the return of products that are without tags or original packaging, whose packaging has been damaged or altered, which have been damaged or altered in any way. The purchaser acknowledges and accepts that Fifty srl will not replace or exchange items purchased. Only defective items will be replaced when available, at the express request of the Customer to be sent only by e-mail or registered letter with return receipt. When that is not possible, we will give you a full refund.
Terms and Conditions of Sale are governed by Italian law, pursuant to the provisions of Legislative Decree 206/2005 (the Consumer Code) on the protection of consumers in distance selling transactions and to Legislative Decree 70/2003 on electronic commerce, as well as to article 5 of Legislative Decree 185/1999 on the right of withdrawal.
In the event of a dispute under the Terms and Conditions of Sale, the parties agree and accept to submit the dispute to the independent mediator RisolviOnline. RisolviOnline is an online mediation service, provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, which enables you to reach a satisfactory agreement, with the help of a competent and neutral mediator, in a confidential and safe environment. For more information on RisolviOnline rules or to submit a request for mediation, please visit www.risolvionline.com.
Governing Law. By visiting the site www.lacasa.it , you accept that, in respect of any dispute between the purchaser and Fifty srl, if one or both parties refuse to mediate through the service RisolviOnline the applicable law will be the law of the Italian State and the competent court the Court of Venice, as stated in paragraph 28 of the General Conditions of Sale.
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.lacasa.it .