Welcome to our online store!
 

FAQs

 

1. Is my money transfer safe?

Yes. Bank transfer, which can be carried out in a bank or through Internet Home Banking (if operative) is a highly secure payment method. If you want to use your credit card you will be directed to Moneta Online website (powered by Intesa Sanpaolo) that will process the transaction in absolute secrecy and security. Otherwise you can pay using PayPal.

 

2. How can I get information?
We take utmost care of the details, within the maximum numbers of characters available. In the product profile you will find all you need. For more information, please contact us by writing an e-mail to customerservice@lacasa.it

 

3. Where do I receive the goods?
When ordering, please provide a telephone number and a secure address where the courier can reach you during working hours. We remind you that all purchased wares are delivered at ground floor.

 

4. Can I return the goods I have received, if I am not satisfied with?
Yes. It is very simple and the right of withdrawal can be exercise within 10 days of the receipt of the goods. Please pay attention that the good is included in the Italian legislation that regulates mail/Internet sales. Please follow the right procedure to make the return. To find out the modality please read the chapter on the right of withdrawal and Conditions of Sales.

 

5. How do I get back the money if I returned something?
In accordance with legislation, within 30 days since when we noticed that a customer has exercised the right of withdrawal, we refund the amount paid by bank transfer for payments received via credit card or bank transfer or directly on the PayPal site for transactions carried out on it.

 

6. Can I return Goods that I have purchased in two separate transactions by placing all goods in the same Package?
No. Each Purchase has its own specific Return Procedure.

 

7. Who pays the freight charges for the returned goods?
In accordance with the current legislation, transportation charges for the returned goods are at the expense of the consumer. To exercise the right of withdrawal please read carefully in the Welcome Area the "How to exercise the right of withdrawal" section.

 

8. How can I contact you rapidly?
The quickest way to contact us is by writing an e-mail to customerservice@lacasa.it  Monday to Friday    9 am-1 pm and 2 pm-5.30 pm (GMT +1)  we answer quickly, often in real time. You can also phone at the number shown in Home Page